Terms of Service

2Service Description

AwardLettr is a property appraisal management platform designed for independent appraisers handling insurance property damage disputes. The Service provides:

• Case Management: Track and manage appraisal cases from intake to completion
• Document Generation: Create professional award letters, reports, invoices, and other documents using customizable templates
• Inspection Scheduling: Self-service booking system for opposing appraisers to schedule inspections
• Time & Revenue Tracking: Track billable time, mileage, expenses, and earnings
• Electronic Signatures: Send documents for legally binding e-signatures
• Integrations: Connect with third-party services including calendars, photo management, and accounting software

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

3User Accounts

3.1 Account Registration

To use the Service, you must create an account by providing accurate and complete information. You agree to:

• Provide truthful, accurate, and current information
• Maintain and update your information as needed
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

3.2 Account Types & Roles

AwardLettr supports different account types and user roles:

• Owner: The primary account holder with full administrative access
• Admin: Users with elevated permissions to manage settings (firm accounts)
• Staff: Assistants with limited access to view and assist with cases

Account owners are responsible for the actions of all users within their workspace.

3.3 Eligibility

The Service is intended for professional use by licensed property appraisers and their staff. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

4Subscription & Billing

4.1 Pricing & Plans

The Service is offered through subscription plans with features and pricing as displayed on our website. Prices are subject to change with reasonable notice. Changes will not affect your current billing period.

4.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due upon invoice or automatic renewal
• All fees are exclusive of taxes, which you are responsible for paying
• Failed payments may result in service suspension after a grace period

4.3 Refunds

Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a prorated basis within the first 30 days if you are unsatisfied with the Service. After 30 days, annual subscriptions are non-refundable. Contact us to request a refund.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Access continues until the end of your current billing period
• No further charges will be made after cancellation
• You may export your data before your subscription ends
• Data is retained for 30 days after subscription end, then deleted

5Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:

• Use the Service for any illegal purpose or to violate any laws or regulations
• Infringe on the intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) without our permission
• Impersonate another person or misrepresent your affiliation
• Harass, abuse, or harm others through the Service
• Use the Service to send spam or unsolicited communications
• Circumvent any access controls or usage limits
• Resell or redistribute the Service without authorization

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including suspending or terminating accounts and reporting to law enforcement.

6Your Data & Content

6.1 Ownership

You retain full ownership of all data, content, and files you submit to the Service ("Your Content"). AwardLettr does not claim any ownership rights over Your Content.

6.2 License to AwardLettr

By using the Service, you grant AwardLettr a limited, non-exclusive, royalty-free license to use, store, process, and display Your Content solely as necessary to provide the Service to you. This includes:

• Storing your data on our servers and backup systems
• Processing data to generate documents and reports
• Displaying your data within the application interface
• Transmitting data to third-party services you authorize

This license terminates when you delete Your Content or close your account.

6.3 Your Responsibilities

You are solely responsible for:

• The accuracy and legality of Your Content
• Ensuring you have the right to upload and share Your Content
• Obtaining necessary consents from third parties whose information you include
• Maintaining appropriate backups of your important data
• Complying with professional standards and regulations in your appraisal work

7Intellectual Property

7.1 AwardLettr Property

The Service, including its design, features, code, graphics, user interface, and documentation (excluding Your Content), is owned by AwardLettr and protected by copyright, trademark, and other intellectual property laws. The AwardLettr name, logo, and all related marks are our trademarks.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include:

• The right to copy, modify, or create derivative works
• The right to reverse engineer or decompile the Service
• The right to sublicense, rent, or lease the Service
• Any rights to our trademarks or branding

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use that feedback without restriction or compensation. We are under no obligation to implement any feedback.

8Third-Party Services

The Service integrates with and may contain links to third-party services, including but not limited to:

• Google (Calendar, Maps)
• Stripe (Payment Processing)
• SignWell (Electronic Signatures)
• CompanyCam (Photo Management)
• Accounting platforms (QuickBooks, Xero)

Your use of third-party services is subject to their respective terms of service and privacy policies. AwardLettr is not responsible for the practices or content of third-party services. We do not endorse or guarantee the availability, accuracy, or quality of third-party services.

If a third-party service becomes unavailable or changes its terms, we may need to modify or remove the related integration. We will make reasonable efforts to notify you of significant changes.

9Disclaimers

Without limiting the foregoing, AwardLettr does not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The Service will meet your specific requirements
• Results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected

Professional Disclaimer: AwardLettr is a software tool and does not provide legal, financial, insurance, or professional appraisal advice. The Service assists with case management and document generation but does not replace professional judgment. You are solely responsible for:

• The accuracy of appraisals and valuations you perform
• Compliance with applicable laws, regulations, and professional standards
• Maintaining appropriate professional licenses and insurance
• Verifying the content of documents before signing or sending

10Limitation of Liability

Liability Cap: Our total cumulative liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the total fees you paid to AwardLettr in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11Indemnification

You agree to indemnify, defend, and hold harmless AwardLettr and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your Content or data you submit
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any claim related to your professional appraisal work

We will provide reasonable notice of any such claim and may, at our option, assume exclusive defense and control of any matter subject to indemnification.

12Termination

12.1 Termination by You

You may terminate your account at any time by canceling your subscription and/or contacting us to request account deletion. Upon termination, you will lose access to the Service and Your Content.

12.2 Termination by AwardLettr

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or our Acceptable Use policy
• Your account is used for fraudulent or illegal activities
• You fail to pay applicable fees after notice and a reasonable cure period
• Continued provision of the Service becomes impractical or unlawful

For violations that can be cured, we will generally provide notice and an opportunity to remedy the violation before termination, except in cases of serious or repeated violations.

12.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• You may request export of Your Content within 30 days
• We may delete Your Content after a 30-day retention period
• Provisions that by their nature should survive will remain in effect

13Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

13.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at legal@awardlettr.com to attempt to resolve any dispute informally. We will work in good faith to resolve disputes within 30 days of notice.

13.3 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Houston, Texas, unless the parties agree otherwise.

Class Action Waiver: You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class, collective, or representative action.

13.4 Exceptions

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm pending arbitration.

14General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AwardLettr regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure

AwardLettr shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or failures of third-party services.

14.6 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15Contact Information

If you have questions about these Terms of Service, please contact us:

For general support inquiries, please contact support@awardlettr.com.