The rules of the road for using AwardLettr. Plain language where possible.
Last updated: March 9, 2026
You own your data; we provide the tools
No hidden fees, cancel anytime
Reasonable liability caps that protect both parties
AI-generated content requires your professional review
Governed by the laws of Texas
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and AwardLettr, LLC ("AwardLettr," "we," "our," or "us") governing your access to and use of the AwardLettr platform, including our website, applications, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Important: If you do not agree to these Terms, you may not access or use the Service. Your continued use of the Service constitutes ongoing acceptance of these Terms as they may be updated.
AwardLettr is a property appraisal management platform designed for independent appraisers handling insurance property damage disputes. The Service provides:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
To use the Service, you must create an account by providing accurate and complete information. You agree to:
AwardLettr supports different account types and user roles:
Account owners are responsible for the actions of all users within their workspace.
The Service is intended for professional use by licensed property appraisers and their staff. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
The Service is offered through subscription plans with features and pricing as displayed on our website. Prices are subject to change with reasonable notice. Changes will not affect your current billing period.
Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a prorated basis within the first 30 days if you are unsatisfied with the Service. After 30 days, annual subscriptions are non-refundable. Contact us to request a refund.
You may cancel your subscription at any time through your account settings. Upon cancellation:
AwardLettr is a software-as-a-service platform that provides workflow management and document drafting tools for insurance appraisal professionals. The Service does not constitute, and shall not be construed as, the practice of law, accounting, insurance adjusting, public adjusting, appraisal, or any other licensed professional service.
No output, document, calculation, or suggestion generated by the platform — whether manually produced or generated with the assistance of artificial intelligence — constitutes professional advice of any kind. All output is provided solely as a drafting aid and starting point for the user's independent professional judgment.
Users of AwardLettr are licensed professionals (or staff acting under the supervision of a licensed professional) who bear sole responsibility for independently verifying all platform output before signing, submitting, filing, or relying upon any document or work product. Use of AwardLettr does not relieve users of their professional obligations, licensing requirements, fiduciary duties, or duty of care owed to their clients or to any party in an appraisal proceeding.
Summary: AwardLettr is a software tool, not a professional service. You are the licensed professional — every document you produce using the platform is your responsibility.
Acknowledgment of AI Limitations
BY USING AI-POWERED FEATURES OF THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ARTIFICIAL INTELLIGENCE SYSTEMS CAN AND DO PRODUCE ERRORS, HALLUCINATIONS, MISCALCULATIONS, FABRICATED INFORMATION, AND OMISSIONS. AI OUTPUT MUST BE INDEPENDENTLY REVIEWED AND VERIFIED BY A QUALIFIED HUMAN PROFESSIONAL BEFORE BEING SIGNED, SUBMITTED, FILED, RELIED UPON, OR USED IN ANY PROFESSIONAL, LEGAL, OR BUSINESS CONTEXT.
AwardLettr makes no warranty or representation that AI-generated or AI-enhanced content is accurate, complete, current, free of errors, or suitable for any particular purpose. AI features — including but not limited to text enhancement, voice transcription, data extraction, and report drafting assistance — are provided as productivity aids only.
The user, not AwardLettr, is solely and exclusively responsible for the accuracy, completeness, and legal sufficiency of any document, report, award letter, invoice, or other work product produced using the platform, whether or not AI features were used in its preparation. Users expressly agree that they will not sign, submit, file, or transmit any document produced with the assistance of AI features without first performing independent verification of its contents.
Use of AI-powered features does not diminish, alter, or relieve the user of any professional obligation, licensing requirement, standard of care, or ethical duty applicable to the user's profession or jurisdiction. The user remains fully responsible for ensuring that all work product complies with applicable laws, regulations, professional standards, and the terms of any engagement with their clients.
By using AI-powered features, you acknowledge that you understand the inherent limitations of artificial intelligence technology, that you accept the risk that AI output may contain material errors or omissions, and that you assume full responsibility for any consequences resulting from your use of or reliance on AI-generated content.
Summary: AI can make mistakes. You must review everything AI produces before using it. You are responsible for all documents you sign or submit, regardless of whether AI helped draft them.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:
We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including suspending or terminating accounts and reporting to law enforcement.
You retain full ownership of all data, content, and files you submit to the Service ("Your Content"). AwardLettr does not claim any ownership rights over Your Content.
By using the Service, you grant AwardLettr a limited, non-exclusive, royalty-free license to use, store, process, and display Your Content solely as necessary to provide the Service to you. This includes:
This license terminates when you delete Your Content or close your account.
You are solely responsible for:
Data Portability: You may export your data at any time through the Service. We support standard formats to ensure you can take your data with you.
The Service, including its design, features, code, graphics, user interface, and documentation (excluding Your Content), is owned by AwardLettr and protected by copyright, trademark, and other intellectual property laws. The AwardLettr name, logo, and all related marks are our trademarks.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include:
If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use that feedback without restriction or compensation. We are under no obligation to implement any feedback.
The Service integrates with and may contain links to third-party services, including but not limited to:
Your use of third-party services is subject to their respective terms of service and privacy policies. AwardLettr is not responsible for the practices or content of third-party services. We do not endorse or guarantee the availability, accuracy, or quality of third-party services.
If a third-party service becomes unavailable or changes its terms, we may need to modify or remove the related integration. We will make reasonable efforts to notify you of significant changes.
By opting in to receive SMS messages from AwardLettr, you agree to the following terms regarding text message communications.
By providing your phone number and checking the SMS consent box on our web form, you expressly consent to receive text messages from AwardLettr, LLC at the phone number provided. You acknowledge that your consent is not a condition of purchasing any products or services from AwardLettr.
SMS messages may include:
Message frequency varies based on your account activity and the services you use. Standard message and data rates may apply depending on your mobile carrier and plan. AwardLettr is not responsible for any charges from your wireless provider.
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. Upon opting out, you will receive a confirmation message and no further SMS messages will be sent. You may opt back in at any time by contacting us.
For help with SMS messages, reply HELP to any message or contact us at support@awardlettr.com.
By opting in to SMS communications, you acknowledge and agree that such messages may be sent using an automatic telephone dialing system or prerecorded voice, in accordance with the Telephone Consumer Protection Act (TCPA) and applicable state laws.
Wireless carriers are not responsible or liable for delayed or undelivered SMS messages. AwardLettr and any mobile carriers involved in the delivery of SMS messages are not liable for any delays, failures to deliver, or errors in the content of SMS messages. Delivery of messages is subject to effective transmission by your wireless carrier and their policies.
Key Points: SMS consent is optional and not required for purchase. Reply STOP to unsubscribe. Reply HELP for assistance. Message and data rates may apply.
Important Legal Notice
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, AwardLettr does not warrant that:
Professional Disclaimer: AwardLettr is a software tool and does not provide legal, financial, insurance, or professional appraisal advice. The Service assists with case management and document generation but does not replace professional judgment. You are solely responsible for:
AI Features Disclaimer: AI-powered features (including text enhancement, voice transcription, and data extraction) are provided as productivity aids only. AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, verifying, and approving all AI-generated or AI-enhanced content before use in any professional, legal, or business context. AwardLettr makes no warranty regarding the accuracy, completeness, or suitability of AI-generated output.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AWARDLETTR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
Liability Cap: Our total cumulative liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the total fees you paid to AwardLettr in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).
The limitations set forth in this section reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between AwardLettr and you. AwardLettr would not provide the Service without these limitations.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless AwardLettr and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
We will provide reasonable notice of any such claim and may, at our option, assume exclusive defense and control of any matter subject to indemnification.
You warrant and represent that: (a) you are licensed or otherwise legally authorized to perform the insurance appraisal or related professional services you are using the platform to support, or you are acting under the supervision of such a licensed professional; (b) you will comply with all applicable federal, state, and local laws, regulations, and licensing requirements in your jurisdiction; (c) you have the authority to enter into these Terms on behalf of yourself and, if applicable, your firm or business entity; and (d) you will not use the Service in any manner that would cause AwardLettr to violate any applicable law or regulation.
AwardLettr does not guarantee, warrant, or represent that use of the Service will result in any particular outcome in any insurance claim, appraisal proceeding, arbitration, mediation, umpire hearing, or litigation. The platform is a drafting and workflow assistance tool only. The results of appraisal proceedings, dispute resolutions, settlement negotiations, and claim determinations are inherently uncertain, subject to the judgment of multiple parties, and entirely outside AwardLettr's control.
AwardLettr shall bear no responsibility whatsoever for: (a) the outcome of any appraisal, dispute, or proceeding; (b) the amount of any award, settlement, or determination; (c) the acceptance or rejection of any document or work product by any party, umpire, court, or regulatory body; or (d) any financial, legal, or professional consequence resulting from the outcome of a matter in which the platform was used.
Summary: We provide the tools — outcomes in appraisal proceedings are determined by the parties and decision-makers involved, not by the software.
AwardLettr is not designed or intended to serve as a document retention system, legal hold repository, or regulatory recordkeeping system. While the Service stores documents and data as part of its normal operation, users should not rely solely on AwardLettr for the retention of documents that may be required for litigation, regulatory compliance, audit, licensing, or any other legal or business purpose.
Users are solely responsible for maintaining independent copies and backups of all work product, documents, reports, and data generated through or stored on the platform. Users should export and independently store any documents they may need to retain for professional, legal, regulatory, or tax purposes.
AwardLettr does not guarantee the retention of any document, data, or output beyond what is described in your applicable service tier. Data may be deleted in accordance with our data retention policies, upon account termination, or as described elsewhere in these Terms.
If you are subject to a legal hold, litigation hold, preservation order, or regulatory requirement to preserve documents, you must independently preserve all relevant data and must not rely on AwardLettr to fulfill any such preservation obligation on your behalf.
Summary: Keep your own copies of important documents. AwardLettr is not a legal archive — you are responsible for meeting any document retention requirements.
You may terminate your account at any time by canceling your subscription and/or contacting us to request account deletion. Upon termination, you will lose access to the Service and Your Content.
We may suspend or terminate your account immediately, without prior notice, if:
For violations that can be cured, we will generally provide notice and an opportunity to remedy the violation before termination, except in cases of serious or repeated violations.
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
Before initiating formal dispute resolution, you agree to contact us at legal@awardlettr.com to attempt to resolve any dispute informally. We will work in good faith to resolve disputes within 30 days of notice.
If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Houston, Texas, unless the parties agree otherwise.
Class Action Waiver: You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class, collective, or representative action.
Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm pending arbitration.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AwardLettr regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.
AwardLettr shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or failures of third-party services.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
If you have questions about these Terms of Service, please contact us:
AwardLettr Legal Team
Email: legal@awardlettr.com
Website: awardlettr.com
AwardLettr, LLC
1095 Evergreen Circle, Suite #415
The Woodlands, TX 77380
For general support inquiries, please contact support@awardlettr.com.